CLIENT PRIVACY NOTICE
This Notice explains how we obtain, use and disclose your personal
information, in accordance with the requirements of the Protection of
Personal Information Act ("POPIA").
At Open Range Office Solutions cc (and including this website) we are
committed to protecting your privacy and to ensure that your personal
information is collected and used properly, lawfully and transparently.
About the Company
Open Range Office Solutions cc is also an online stationery shop supplying
printer ink cartridges, office stationery, and office equipment, furniture, refreshments, cleaning materials, promotional gifts and electrical accessories. Our staff is committed to providing
innovative solutions for our clients across a specific range of services
and locations including IT and telephony solutions, bookkeeping solutions on Omni Accounts and procurement services. In order for us to continue to provide such solutions, we
collect and use personal information.
The information we collect.
We collect and process your personal information mainly to contact you
for the purposes of understanding your requirements, and delivering
services accordingly. For this purpose we will collect contact details
including your name and organisation to communicate with you for billing
and support purposes.
We collect information directly from you where you provide us with your
personal details. Where possible, we will inform you what information
you are required to provide to us and what information is optional.
Website usage information may be collected using "cookies" which allows
us to collect standard internet visitor usage information.
How we use your information.
We will use your personal information only for the purposes for which it
was collected and agreed with you. In addition, where necessary your
information may be retained for legal purposes.
To gather contact information;
To confirm and verify your identity or to verify that you are an
authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or
For audit and record keeping purposes;
In connection with legal proceedings.
Disclosure of information.
We may disclose your personal information to our service providers who
are involved in the delivery of third party products or services to you.
We have agreements in place to ensure that they comply with the privacy
requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
Where we have a duty or a right to disclose in terms of law or industry
Where we believe it is necessary to protect our rights.
We are legally obliged to provide adequate protection for the personal
information we hold and to stop unauthorized access and use of personal
information. We will, on an on-going basis, continue to review our
security controls and related processes to ensure that your personal
information remains secure.
Our security policies and procedures cover:
Computer and network security;
Access to personal information;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security,
privacy and confidentiality obligations on them to ensure that personal
information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information
agrees to treat your information with the same level of protection as we
are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold
about you. To do this, simply contact us at the numbers/addresses as
provided on our website and specify what information you require. We
will need a copy of your ID document to confirm your identity before
providing details of your personal information.
Correction of your information.
You have the right to ask us to update, correct or delete your personal
information. We will require a copy of your ID document to confirm your
identity before making changes to personal information we may hold about
you. We would appreciate it if you would keep your personal information
Definition of personal information
According to the Act ''personal information'' means information relating
to an identifiable, living, natural person, and where it is applicable,
an identifiable, existing juristic person. Further to the POPI Act,
Open Range Office Solutions cc also includes the following items as
All addresses including residential, postal and email addresses.
How to contact us
If you have any queries about this notice; you need further information
about our privacy practices; wish to withdraw consent; exercise
preferences or access or correct your personal information, please
contact us at the numbers/addresses listed on our website.
Open Range Office Solutions cc will take all reasonable steps to ensure
that information that is sensitive, private or confidential is protected
from unauthorised use or disclosure. If we have information that is no
longer needed, Open Range Office Solutions cc will take reasonable steps
to remove the information from our servers.