TERMS & CONDITIONS

Refund/Returns Policy

Returns

Our Returns Policy is valid for 7 days, upon receiving your purchase.
Unfortunately, we are unable to offer a refund or exchange if the 7 days
are exceeded.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging and unopened.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Where goods are supplied correctly to order and returned by a client, a 25% handling charge will be deducted from the resulting credit note

There are certain situations where refunds will not be approved (if
applicable):

Any item not in its original condition, is damaged or missing parts for
reasons not due to our error

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within a certain amount of days.

Sale items (if applicable)

Refunds on sale items will be to the value that the item was purchased
on the sale date.

Warranty

This warranty does not apply to any defect in the goods arising from
fair wear and tear, willful damage, accident, negligence by you or any
third party, use otherwise than as recommended by the Supplier, failure
to follow the SupplierĀ“s instructions, or any alteration or repair
carried out without the SupplierĀ“s approval.

Privacy Statement & Terms and Conditions

When you purchase anything from our on-line store, we collect the
personal information you give us, such as your name, address and email
address as part of our buying and selling process. When you browse our
store, we also automatically receive your computer's internet protocol
(IP) address in order to provide us with info that helps us learn about
your browser and operating system. Email marketing can be used (if
applicable) with your permission. If you do not want to receive any
emails from us please notify our privacy officer by emailing us at
openrange@openrange.co.za

What do we do with your information:

Communicate with our customers in order to fill out orders placed on our
online store and address any queries made by our customers

Develop and maintain a relationship with our customers

Processing of orders

Provide updates and status info such as billing information, emails, etc

To improve our service delivery, product information and website and to
advise you of new products that might interest you. If you do not want
to receive any emails from us apart from your order processing, then
please contact us and we will remove your name from all correspondence

Your information will never be shared with anyone unless required to do
so for law enforcement and to protect our business interest and our
customers according to requirements imposed by the law

Open Range Office Solutions will never sell, give or release any personal information or data
of our clients or web visitors to anyone, unless we are required to do
so by law or if you violate our terms and conditions. Your information
will only be used for purposes of providing you with the best service
possible through our site. Your privacy is of utmost importance to us
and we will do everything in our power to keep your personal details
private.

We at Open Range Office Solutions are completely committed to protecting your privacy and the
purpose of these Terms and Conditions, is to provide you with our
practices in the collections, use and disclosure of personal information
that is collected through the order processes by using our website.

We make reasonable effort to ensure your personal information is
protected against loss and unauthorised access. Access to your
information is limited to a select few members of staff required to
process our orders and enquiries. We do make use of generally accepted
security processes such as firewalls, access control features and data
encryption technology.

Definitions

Personal information means the information about the individual such as
your name, age, home address, contact information such as your email
address, business info and telephone numbers.

Privacy officer means the person designated and responsible for ensuring
compliance with this privacy policy.

Consent

We at Open Range Office Solutions, only collect personal information with the consent of our
customers which we obtain by our customers filling in relevant
information in order for us to process any online orders or enquiries,
as well as to fulfil and arrange delivery or return of purchases, we
imply that you have consented us to deliver or collect items for that
purpose only. We will not collect, use or disclose any personal info for
any other purpose other than what consent has been provided. We will
only disclose information to meet any legal requirement.

Retention of information

Open Range Office Solutions will only retain relevant information for as long as is needed to
meet legal and business requirements. When that requirement has been
met, all information will be destroyed.

Age of consent

By using this site, you represent that you are at least of age of
majority in your country residence and that you have given us your
consent to allow any of your minor dependents to make use of this site.

Indemnities

The use of any product bought from Open Range Office Solutions is at the purchaser's own
risk. The purchaser/user indemnifies Open Range Office Solutions and holds Open Range Office Solutions harmless
against any loss, injury or damages which may be sustained as a result
of products sold on our website.

Open Range Office Solutions undertakes that we have taken all reasonable precautions to
secure and safeguard the credit card processing that is carried out to
receive payment for goods sold. The Provider cannot be held responsible
for security breaches occurring on the Users electronic device (personal
computer or other electronic devices used to browse the website), which
may result due to the lack of adequate virus protection software or
spyware that the user may inadvertently have installed on his/her
device.

Open Range Office Solutions has to share basic client information to a third party such as
the courier company used to deliver goods ordered on line, only the very
necessary information will be shared such as name, telephone number and
physical address.

Payment options

Payment of goods ordered online can be made via, Visa, Master card,
credit cards or by bank transfer onto the Providers bank account, the
details of which will be provided at checkout point.

Credit card transactions will be acquired for the Provider via approved
payment gateways. Our payment gateways use the strictest form of
encryption and no credit card details are stored on our website.

Customer details will be stored separately from credit card details.

Copyright and intellectual Property rights, restriction of Liability

All reasonable measures are taken to ensure the accuracy and quality of
information provided on our site. However, there is a possibility of
unauthorised altering of content, transmission errors, browser
incompatibilities and changes made since last update of the website, or
other aspects of electronic communication that is beyond our control.
With this in mind, Open Range Office Solutions does not guarantee the accuracy of any
information provided on our website and is not liable for reliance on
the information. If you choose to make use of our website, you agree
that the information provided is "as is, as available" without
warrantee, express or implied, and that you make use of our site at your
own risk.

All information and data included on this site have been compiled from
various sources and are subject to change without prior notice. Open Range Office Solutions
makes no claims, warrantees or representations whatsoever regarding the
quality, content, completeness or adequacy of such information and or
data. If, however you find any information to be inaccurate, you are
welcome to email us such information and we will make all reasonable
effort to fix or remove such content.

No warranty of any kind, expressed, implied or statutory, including but
not limited to the warrantees of non-infringement of third-party rights,
title, merchantability, fitness for a particular purpose and freedom
form computer virus, is given with respect of the contents of this
website or it hyperlinks to other internet resources.

Reference to any specific commercial products, processes or services on
this site does in no way constitute endorsement, or recommendation from
Open Range Office Solutions.

All information, intellectual content, photographs, videos and any form
of content on this site is subject to copyright laws be it our own or
third-party information. All rights in and to the content is reserved
and retained by the owners of Open Range Office Solutions and this site, and any request to
copy or use this content other that the express purpose of purchasing
items on this site.

All mention of various companies, trademarks and use of logos are for references purposes only.

Copyrights, trademarks and logos remain the property of their respective owners

Changes to this privacy policy

Open Range Office Solutions reserves the right to change or alter the terms of our privacy
policy as and when we see fit or the need arises. It is up to our users
to make sure they stay abreast as to policy at the time of use of our
site. Any changes and clarifications will take effect immediately upon
being posted on the website. In the event of our store being acquired or
merged with another company, your information may be transferred to the
new owners so that we may continue to sell products to you.

Modification to the service and prices

Prices for any products offered on this site are subject to change
without prior notice. We reserve the right at any time to modify or
discontinue the service (or any part of the content or service) without
notice. We shall not be liable to you or any third party for any
modification, price change suspension or discontinuance of the service.

Acceptance

The use of the Open Range Office Solutions website and online store indicates your
unconditional acceptance of all above statements and disclosures. You
further agree that Open Range Office Solutions and its staff have no Liability whatsoever for
direct, indirect, punitive, incidental or consequential damages with
respect to the information, services, or content contained on or
otherwise accessed through this website.

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